FAQ
Orders
Where is my order?
Once your order has left The Lucky Ducks Store, you will receive an email from Ryal Mail OR Evri which will contain tracking information. You can then track your order via the website to see an estimated delivery date.
Can i make changes to my order?
Changing or cancelling your Lucky Duck order depends on the status of your order. Head on over to the Royal Mail OR Evri website and enter your tracking number - from here you'll be able to change your address, ask to leave in a safe place or to leave with a neighbour.
If you're unsure then pop us an email with your order number and the changes you wish to make.
What if i have a damaged item?
We're so sorry there is a problem with a product. We try to ensure our products are as secure as possible during transit, but our products are handmade and some contain delicate sugar decorations.
Please email us your order number along with a picture of the damaged item and we'll try to resolve this as quickly as possible!
What are your delivery times?
We will despatch your order within 3 working days and it can take 3 working days after despatch for you to receive your order.
For more information regarding delivery click here.
My package says delivered, but i didn't receive it?
Sometimes Royal Mails / Evri tracking information can be incorrect and packages are marked as delivered before they arrive.
Don't fret, your package will most likely be delivered soon, but it's a good idea to check with your neighbours and post office for more information!
All Our Products
Are your products vegan friendly?
All our products are suitable for Vegans.
Do you test on animals?
Do we test on animals? Ew, as if. Seriously though, we NEVER have and NEVER will test any of our finished products or ingredients on animals, nor do we employ a third party to do so on our behalf.
And as much as we’d love to extend our family past the 72 countries we already supply to, we simply refuse to add any country to this list that requires animal testing to be done by law.
Why dont we use the Leaping Bunny Logo? It is very expensive to license the logo from the owners of the trademark and it is also very expensive to replace or alter packing print plates to include the logo. Have no fear, we've designed our own logo which you'll find next to our products!
Are your products suitable for pregnant women?
Our products are fine to use when pregnant and all our products have been tested with a variety of consumers in mind, including pregnant women. However, we would always recommend if you have any concerns regarding using our products, to consult your doctor first.
How environmental is the packaging you use?
Our boxes are made with 100% post-consumer recycled cardboard and this means you can also recycle them through your local council kerbside recycling scheme.
The ink used to print the boxes is water based so you can rest assured no mean, nasty solvents are being used that evaporate into the air.
But what about those colourful sausages inside the box? Well! These are made of Corn Starch… you know, the same thingy ma jig you make custard with! They are entirely water soluble and the chips quickly biodegrade unlike polystyrene or similar alternatives. And of course, the starch used is GM free.
Body Care Products
Why do you wrap your bath blasters?
Did you know our Bath Blasters don’t contain artificial preservatives?
The performance of a bath blaster is effected by a humid environment because they have been slowly fizzing away by the time you use them. By wrapping our blasters we ensure that you get the maximum fizz in the bath when you use them!
Don’t get us wrong, loose bath blasters make the shop smell like a piece of heaven! But all that fragrance you can smell in store is being lost from the product before you get a chance to use it at home.
We work very closely with some of the world’s top perfume houses to design the fragrances we use in our products.
By protecting our Blasters we are able to lock the fragrance in meaning they smell fantastic when you use them!
What is a bath blaster?
A Bath Blaster is our unique way of saying Bath Bomb! They are one of the easiest, most convenient and fun ways to use aromatherapy and essential oils in everyday life.
Our Bath Blasters are hand pressed and fizz much more than a machine made blaster! This means more aroma is thrown into the air for a truly fragrance explosion.
We carefully select each fragrance to compliment the essential oils to take you on a trip to distant lands or down memory lane.
You may of noticed that some of our Bath Blasters are topped with a creamy swirl, this is cocoa and shea butter which has been piped on.
The cocoa and shea butter will slowly melt in your bath, releasing its nourishing goodness! This is great for moisturising tired skin.
So there you are! Our Bath Blasters are known for fizzing furiously, releasing its fragrance, essential oils, cocoa and shea butter and not to forget its colour!
Check out the Bath Blaster range here
Please note; sugar decorations on Bath Blasters may vary in colour.
Bath Blaster VS Bath melt?
Its ok, we’re here to help!
Blasters aka Bath Bomb! These are made completely by hand (as with all of our products), and are jam-packed full of pure essential oils. Once you’ve popped one of these into the tub, they will fizz furiously releasing its colour and beautiful scent!
Mallows & Creamers – Don’t be fooled by the size of these Cocoa and Shea Butter filled Goodies! Unlike our Blasters, these slowly and luxuriously melt (they can take up to 15 minutes to melt completely!), releasing butters and pure essential oils into your bath and onto your skin. Perfect if your skin needs some nourishment!
Please note our Mallows & Creamers are a lot smaller than our Bath Blasters, but this doesn’t affect their moisturising abilities!
Our Tinned Candles
How to get the most from my candle?
The first burn is the most important as it’s sets the burning memory. So, in order to get the best burn possible, the first time you light the candle please burn until the pool of melted wax reaches the edges. Never move whilst lit or until the wax hardens.
The candle is made with a self-extinguishing wick. This means they will go out just before they reach the bottom and will leave some un-melted wax.
This is a design feature to stop the bottom of the candle getting too hot.
Don’t worry, you will still get the full burn time by the time it reaches this point.
How long do they burn for?
50 Hours
Are they vegan?
Our candles are suitable for vegans and cruelty free
What type of wax is used?
We use a premium blend of the highest quality mineral and vegetable waxes to achieve excellent burning properties, superb fragrance retention and unrivalled hot and cold fragrance throw. The wax used is of a ‘food grade’ quality (please don’t eat it!), and does not contain any animal products.
Guidelines for burning?
Never leave a burning candle unattended.
Burn candle out of reach of children & pets.
Always leave at least 5cm distance between burning candles.
Do not burn candles on or near anything that can catch fire.
Do not place candles near a source of heat.
Trim wick to 5mm before lighting and check regularly.
Always use a candleholder.
Keep the wax pool clear of matches and other debris to avoid flaring.
Discard candle when pool of wax is less than 10mm.